The Story of

MGS Global Group

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Having everything in one place to run our architecture and design support service has been a game-changer. Everything is now streamlined and the experience is much better for our clients.

Aya Shackler, Founder & CEO
MGS Global Group


MGS Global Group provides Revit, ArchiCAD, AutoCAD, and 3D renderings to architecture & design firms.

Established in 2008, they have offices in Cleveland, Atlanta, and Cebu.

They have a team of over 50 designers and have worked with over a hundred architecture and design firms including Fortune 500 and publicly traded companies.

Some of the brands they've worked with include Michael Kors, Forever 21, Mattel, Hyatt, and Hilton.

mgs global group team


One of the biggest challenges MGS faces was ensuring proper communication as they scaled their business.

To achieve this, they had a few requirements:

- Onboarding clients

- Tracking design work

- Managing revisions

After using emails and generic ticketing systems, they decided to move to ManyRequests to handle these specific challenges.


With ManyRequests they onboarded 100+ clients with hundreds of projects.

Projects are now submitted with custom briefs which gather all the necessary details to start architectural projects.

In addition, project managers are able to efficiently track the workload, project completion, and revisions for each project.

Key criteria

All-in-one-place client portal

All communication is now in one place: Messages, projects, and files under MGS Global Group branding which allows them to offer an elevated experience to their client base.

Project briefing

MGS created custom request briefs with conditional rules. This allows them to capture all the necessary details required to successfully complete architectural projects which need precise requirements.

Project tracking

MGS project managers can easily track their architect capacity and keep a pulse on the progress of each projects, ensuring timely delivery and a good client experience.

Design proofs & revisions

Finally, architects and clients can easily collaborate on deliverables with built-in design proofing where comments and annotations can be added to design files such as PDFs, JPEGs, PNGs, and GIFs.

With ManyRequests I am able to see at a glance the status of ongoing project as well as the workload of each architect. This allows us to plan effectively and ensure projects are completed in a timely manner.

Gail Sagun, General Manager
MGS Global Group

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